Shipping policy

Fido's Trails Shipping Policy

Effective Date:  01/07/2024

1. General Information

At Fido's Trails, we strive to provide a seamless shopping experience for our customers. All orders are processed and shipped on business days (Monday-Friday, excluding holidays). Please note that our shipping times are estimates and can vary based on your location and the time of your order.

2. Shipping Rates & Delivery Times

  • Standard Shipping (UK):

    • Delivery Time: 24hr Tracked
    • Rate: £5.99 (Free on orders over £50)

  • International Shipping:

    • Delivery Time: 7-14 business days
    • Rate: Calculated at checkout based on destination

3. Pre-Orders

For items available for pre-order, please note that your order will be shipped once the product is in stock. We will provide an estimated shipping date on the product page. You will receive a notification once your item has been shipped.

4. Order Processing

Orders are typically processed within 24-48 hours. During peak times or sales events, processing may take an additional 1-2 business days. Pre-order items will be processed as soon as they are in stock.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order through the courier’s website using the provided tracking number.

6. Shipping Restrictions

We currently ship to most locations in the UK and selected international destinations. If your location is not supported, please contact our customer service for assistance.

7. International Customers

For international orders, please note that you may be subject to import duties, taxes, and customs fees, which are not included in our shipping charges. These fees are the responsibility of the customer and must be paid upon delivery. We recommend checking with your local customs office for more information about potential charges.

8. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

9. Changes to Shipping Policy

Fido's Trails reserves the right to update this shipping policy at any time. Changes will be posted on our website and will apply to orders placed after the effective date of the policy.

10. Contact Us

For any questions or concerns regarding our shipping policy, please contact us at:

  • Email: Fidostrails@gmail.com

Thank you for choosing Fido's Trails! We’re here to help you and your furry friend enjoy the great outdoors with the best gear available.